2-Day Operational Learning Workshop

Operational Learning is a practical approach to understanding how work is really performed so organisations can continuously improve safety, performance and resilience. It focuses on learning from both everyday work and operational events, helping organisations identify opportunities for improvement by engaging the people closest to the work. 

You'll develop practical Operational Learning skills that can be applied immediately into your everyday work. Through hands-on activities and real-world scenarios, you’ll learn how to facilitate better learning conversations, use an Event Learning framework to explore events, and apply practical tools to better understand work, strengthen learning and improve your workforce engagement.

Prior HOP training is not essential. However, for the best outcomes, we recommend having completed our HOP Fundamentals, HOP & Learning Teams, or HOP Fundamentals eLearning course, to build foundational knowledge of the HOP principles. If you have a basic understanding of HOP, or simply bring curiosity and a genuine willingness to learn from the experiences of your people, you will be well positioned to get value from the workshop. We begin with a refresher of key HOP and Operational Learning concepts before moving into practical application.

The HOP & Learning Teams course focuses on building a foundational understanding of HOP concepts and Operational Learning approaches, with a focus on Learning Teams. This workshop is designed to build practical capability across a broader range of Operational Learning methods.

Rather than introducing new theory, participants spend more time applying concepts through hands-on activities, practising facilitation skills, and using Operational Learning tools that can be integrated into everyday work and existing organisational processes.

Participants will learn how to facilitate better learning conversations, ask more effective questions, identify opportunities to learn from everyday work, introduce practical operational learning activities, and apply approaches that strengthen organisational learning over time.

This workshop is not about completely replacing your existing investigation process. Instead, it introduces a framework and practical tools to help organisations better understand the reality of what happened, including new questions, analysis approaches and learning techniques that can be integrated into current methods. The framework taught can be tailored to each organisation’s existing processes and needs, allowing teams to strengthen their current practices rather than start again. Participants will apply these concepts through a practical case study on Day 2.

Yes. When delivered in-house, the workshop can be tailored to your organisation's industry, operational context, existing systems and current Operational Learning maturity. Examples and activities can be customised to ensure the learning is directly relevant to your teams.

Yes. The Operational Learning Workshop can be delivered face-to-face or virtually. Virtual delivery remains highly interactive and includes facilitated discussions, breakout activities and collaborative exercises.

Yes. All participants receive a certificate of completion at the end of the workshop.

HOPLAB can support organisations beyond the workshop with ongoing capability development to help embed Operational Learning into everyday work. This can include Learning Teams coaching and facilitation, Operational Learning implementation, and/or supporting the integration of an Event Learning framework into your current investigation process.