Better Questions Guide

If you want better answers, ask better questions

What you'll find inside

Human & Organisational Performance and other new view perspectives encourage us to be far more curious. This Better Questions guide has been developed to provide you with practical assistance in using better questions to gain better insights into operations.

It covers useful question clusters including:

Operational Learning questions
Learning from what goes right
Generative questions
Verifying critical controls and safeguards
Questions to help story development and exploration

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Before you start

The questions contained in this guide can be used as part of a Learning Team or in other safety assurance activities.

They should not be used as a checklist but rather used selectively to suit the context and as inspiration for generating your own questions. Ultimately, your goal should be to incorporate these types of questions into your day-to-day conversations.

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