Operational Learning

Understand how work is really done in order to improve it

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A fundamental principle of HOP is a commitment to learning and improving

Listening and learning about work provides the learning and insights for an informed leadership team which, in turn, allows for better decision-making. But identifying where and what to learn is key. What should we learn about and who will help us to learn?

What is Operational Learning?

While it’s true to say we want to improve organisational learning across the board, operational learning is generally focused on two key areas: post-event learning and learning from normal work.

Methods and tools for learning from accidents and events have become prevalent, but the question is often still pondered – do our existing methods facilitate sensemaking and learning? Many tools are more focused on identifying perceived causes, often those most proximate in nature, rather than seeking to build a deeper understanding of how an event can or did happen. 

The everyday normal interactions of work are often overlooked as part of typical hazard identification and risk management exercises, yet many conditions required for an accident are present in normal work. Operational Learning provides the proactive means to learn and improve before negative events occur, improving both the work and safety performance.

We guide organisations to develop the skills and tools to become effective at operational learning. This can range from formalising existing structures around how in-field conversations happen or initiating significant change with the introduction of new tools, including Learning Teams and Fields Insights.

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Operational Learning provides organisational intelligence

"Not being a spy, but being someone who can hold up a mirror reflecting the organisation back to itself."
—  Drew Rae

I have researched HOP and learning teams over the past few years but it was great to have it all delivered in a course by someone that walks the walk.

Virtual

Great delivery, kept it interesting and challenged thinking. Most beneficial for challenging the way we think about blame.

Toowoomba, QLD

Really recommend this training from Andy and his team. I would have to say it was the best leadership safety training I have been involved in. Then putting it in action and seeing the results was awesome. Anyone with a slight interest should reach out and discuss with Andy!

Brisbane

It was an excellent learning opportunity. The HOP & Learning Teams concept represents a full mindset shift toward a better safety culture. It was an interactive session – thank you Becky for three days of fully, actively engaged sessions.

Sri Lanka

One of the best courses I’ve attended to date. All content was so beneficial. Vanessa and Andy are amazing presenters – so easy to listen to and knowledgeable. 5/5 – although I would give this a 10 if I could! So engaging.

Perth

An excellent course and seriously got so much out it. Understanding the HOP Principals was a game changer into how we have approached learning from operations. Highly recommend if you have the chance to attend.

Brisbane

I had no idea what to expect, so this has been very insightful. This isn’t a program to implement – it’s a philosophy to be able to integrate into existing practices. Andy and Vanessa are great facilitators.

Perth

Masterclass of facilitation.

Virtual

The last two days provided the insights to actually conduct/facilitate a Learning Team and that’s what previous courses I have been on have been missing.

Perth

This course was possibly the most engaging, informative and practical course that I have attended for a very long time. We will work to apply the learnings in our workplace.

Wellington, New Zealand

A great 3 days with HOPLAB talking HOP and Learning Teams. Great to meet new contacts as well. Thanks to Andy Shone for the insights and coaching. Looking forward to putting it into practice.

Perth

Leaving with far more knowledge and ideas of how to begin HOP. Passionate, knowledgeable and inclusive facilitators. The second two days were most beneficial around Learning Teams and implementation.

Perth

Leadership lessons were fantastic. This could easily be badged as a senior leadership course. In addition to helping me improve my safety contribution as an executive, it has helped me as a leader.

Virtual

Trusted by leading companies across Australia, New Zealand and the world.

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Talk to our team about Operational Learning