In the world of human performance, I have heard this term a bunch called chronic and ease. I think it is saying don’t be too comfortable. I presented this to a plant manager and what they said is that even if our numbers are great, we probably ought to have some ‘operational humility’. Not because our numbers are great and we’re perfect. But maybe because our numbers are great, we need go ‘kick the tires’ a bit more to see if in fact we are great and there is brittleness in the system. And we almost always find that there is. So, the term operational humility resonates with plant managers and ops leaders and people out in the production floor.
