Supporting organisations to adopt Human & Organisational Performance

Transform your organisation's approach to safety

Every organisation and the people within it have extraordinary potential to thrive

The key to tapping into this potential is cultivating environments where we can learn and improve. When we treat people as humans and incorporate system improvements, we achieve better outcomes.

What is HOP?

Human and Organisational Performance – or HOP – is a contemporary perspective on improving work. It’s a fundamental shift in our attitude towards safety and workplace performance. By learning from our workers, we better understand ‘work as done’ instead of ‘work as imagined’. This improves working relationships and enhances safety and organisational performance.

hero_HOP_Human Operational Performance-min-2
A tailored approach

Supporting every step of your HOP journey

Trusted by leading companies across Australia, New Zealand and the world.

Leading the way

What’s our story?

HOPLAB by Southpac International Group introduced Human & Organisational Performance (HOP) to Australia and New Zealand in 2017.

Since then, we have worked with organisations from diverse industries to understand how work happens. With this understanding, we then guide decision-makers to reflect, learn and grow – harnessing the potential within their people.

HOPLAB_Meet the Team 2025-min
Very well-run course. Becky was a great trainer and very knowledgeable in the area as well as being easy to learn from and interact with. The course content was really good, and I have come away with a lot of great learning and tools to implement within our organisation.

Perth, Australia

Really appreciated the opportunity given to all participants to engage openly with questions, comments, anecdotes and/or stories. Definitely enhanced my learning and overall experience.

Calgary, Canada

This course was possibly the most engaging, informative and practical course that I have attended for a very long time. We will work to apply the learnings in our workplace.

Wellington, New Zealand

An excellent course. Understanding the HOP principals was a game changer into how we have approached learning from operations. Highly recommend if you have the chance to attend.

Brisbane, Australia

Ready to get started?

Take the next step on your HOP journey