Cancellation Policy

Southpac International Group Training Cancellation Policy

This important information relates to participants who cancel or withdraw from training provided by any Southpac International Group training provider, including Southpac Aerospace, HOPLAB and Auditor Training Co.

Cancellation Policy (Face-to-Face and Virtual Courses)

If for any reason a participant who has booked a training course wishes to cancel or withdraw:

  • 21 days or more prior to course commencement – a $350 non-refundable admin fee can be charged, and the balance of the course refunded

  • 14 days to 20 days prior to course commencement – a $1000 non-refundable admin fee can be charged, and the balance of the course refunded

  • Within 14 days of course commencement – 100% course fee can be charged

Partial or full refunds will be considered under exceptional circumstance.

Deferment of training can be negotiated.

Where no cancellation is received or where nominated participants do not attend – 100% course fees will be due and payable.

Once training has commenced – no refund is available to participants who leave before completion unless the student can provide a medical certificate or show extreme personal hardship.

Any refund request is to be emailed to admin@southapc.biz – allow up to 4-8 weeks for refunds to be processed.

 

Cancellation Policy (Online Self-Paced Courses)

You must read the course page and/or brochure to ensure you purchase the correct online course suitable to your individual needs and situation.

No refund is available to participants or clients who have paid for training once the online course has been made available.